WhatsApp for photos and fault details
Use WhatsApp when you can share a model label, warning light or photograph of the affected appliance. Do not share card numbers, account passwords or other sensitive information.
Speak to the repair team with the details that matter
For a useful first response, send your suburb, appliance type, brand, model number and a short description of the failure. Photographs of a visible error code or model label can help avoid unnecessary back-and-forth.
Phone and email enquiries
Call for time-sensitive queries or email when you need to explain a complex service request. A message is an enquiry, not a confirmed technician appointment until availability is agreed.
Before requesting urgent assistance
If there is smoke, active sparking or a suspected gas leak, move away from the hazard and contact the appropriate emergency service. Do not attempt to test or repair hazardous equipment.
Service Availability
Contact Hours and Urgent Repair Support
| Day | Standard service hours | Urgent support |
|---|---|---|
| Monday–Friday | 07:30–18:00 | After-hours assistance may be available |
| Saturday | 08:00–16:00 | Emergency bookings may be available |
| Sunday and public holidays | By appointment | Subject to technician availability |
Same-day attendance is not guaranteed and depends on booking time, location, technician schedules and parts availability. WhatsApp is recommended for sending fault details quickly.
Gas smell, smoke or sparking: turn the appliance off only when it is safe to do so, keep people away from the immediate hazard and obtain urgent assistance. Do not continue testing the appliance.