How we handle enquiry details and questions about your personal information.
What this policy covers
This policy explains the information involved when you contact Appliance Repairs Ballito through our website, booking form, telephone or WhatsApp. It describes the intended use of enquiry details and how you can raise a privacy question. The site operates in South Africa and personal information should be handled consistently with applicable South African privacy law.
Information you provide when booking
The booking form asks for contact information and details necessary to understand the repair enquiry, such as your name, telephone, email, property location, appliance, problem description and preferred appointment information. Please do not include passwords, bank-card details, identity-document scans or unrelated sensitive information in the fault-description field.
Why information is requested
We use the information supplied to respond to an enquiry, clarify the appliance or fault, discuss availability and access, and communicate about a booking or quotation. Details may also be relevant to resolving a dispute or investigating repeated malicious form submissions.
Website forms and abuse prevention
The booking system contains automated anti-spam and rate-limiting checks. These may use technical request data such as a network address and security tokens to help identify abusive submissions. Where a third-party verification service is activated, its provider may process verification information under its own privacy terms.
Telephone, email and WhatsApp messages
When you contact us through a third-party messaging platform, your messages are also subject to that service’s own privacy and security arrangements. Avoid sending sensitive information that is unnecessary for an appliance repair.
Access, correction and deletion enquiries
You can ask which information has been supplied in connection with your enquiry, request corrections or raise a concern about its handling. Contact info@appliancerepairsballito.co.za and identify the relevant booking or message without sending unnecessary identity documents in the first email.
Security and storage
We aim to limit access to enquiry information to people who need it for responding to service requests. No internet or email system can be guaranteed completely secure. Specific storage periods and any downstream service-provider arrangements should be confirmed against the hosting and operational setup.
Updates to this notice
We may revise this notice when the website, service processes or legal requirements change. Contact us if you have a question about how information relating to a particular enquiry is handled.